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How can we help you with the Zelle® app?
When using or enrolling with Zelle® within your financial institution’s mobile app or online banking service, your bank or credit union will assist you with any issues you may be experiencing. For further assistance, please reach out directly to your financial institution at the number on the back of your debit card.
Let us know how we can help you with the Zelle® app.
Below are support categories to help you find answers to your questions and contact Zelle® Support.
Report a Scam
A scam is when you are deceived into knowingly sending money to someone. For example, someone tricked or persuaded you into sending them money, or promised that you would receive something in return that they did not provide.
Zelle® does not offer purchase protection. If you’ve been a victim of fraud or a scam, contact your financial institution to report the incident and confirm if any reimbursement options are available.
If you are enrolled with Zelle® through the Zelle® app and want to report a scam and confirm if any reimbursement options are available, you can use the form on this page or call us directly at 1-844-428-8542.
Additionally, if you suspect someone attempted to scam you, you can also use this form to report the incident, regardless of how you are enrolled with Zelle®.
Deactivate my Zelle® Profile
If you’re enrolled with Zelle® through your bank or credit union’s banking app or online banking, your financial institution will be able to assist with deactivating your Zelle® profile.
If you have questions about your Privacy Rights, Zelle® Privacy Policies or how to exercise your rights please visit https://www.zellepay.com/privacy-policy.
Other
Hi, we look forward to assisting you with the Zelle® app. In order to better assist you, please provide us with your details and a brief description of what you are experiencing.
You may also visit our FAQ page to view answers to some of our frequently asked questions. https://www.zellepay.com/support.
For help with Zelle® within your bank or credit union’s online or mobile banking service, your bank or credit union will be able to assist you.
Still need help? Complete the form and we will respond to you via email within 2 business days. If you need immediate assistance, call us at 1-844-428-8542. We are open from 8am to 10pm ET, seven days a week excluding New Year's Day, Independence Day, Thanksgiving, and Christmas.
Please use the below fields to provide the requested information so that we may best assist you. Do not include any additional personal information in the below text box.
By selecting 'Submit', you agree that the information you have provided is subject to our Privacy Notice. You also agree to receive the communications you have requested (including marketing communications).