I'm having a problem enrolling my U.S. mobile number. Why?

Frequently Asked Questions

I'm having a problem enrolling my U.S. mobile number. Why?

There are a couple of reasons you may not be able to enroll your U.S. mobile number:

  • It is already enrolled with Zelle® at a different bank or credit union
  • The phone number you provided is not a U.S. mobile number (international numbers and landlines are not accepted)
  • The phone number you are enrolling with begins with 1-800 (1-800 numbers are not eligible to enroll)

Still have questions?

Email

Click below to fill out our support form to submit a ticket
Support Form

Phone

Call us. We’re open.
Mon-Sun 10 a.m. to 10 p.m. (ET)
1-844-428-8542