I’m unsure about using Zelle® to pay someone I don’t know. What should I do?

Zelle® is a great way to send money to friends, family or others you trust. If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an on-line bidding or sales site), we recommend you do not use Zelle® for these types of transactions, which are potentially high risk.

Zelle® does not offer purchase protection - for example, if you make a purchase using Zelle®, but you do not receive the item or the item is not as described or as you expected. You may check with your financial institution to confirm if purchase protection is offered under certain terms and conditions.