Can I cancel a payment?

You can only cancel a payment if the recipient hasn’t yet enrolled with Zelle®. You can go to your activity page within the Zelle® experience, either within your mobile banking app or the Zelle® app, choose the payment you want to cancel, and then select “Cancel This Payment.”

If your recipient has already enrolled with Zelle®, the money is sent directly to your recipient’s bank account and cannot be canceled.